Subscription and Billing Policy
Version 2026-10-28-draft
Draft for professional review
How NexGen Estate subscriptions are priced, paid, renewed and changed. Amounts are always calculated by our servers; the browser never decides what you pay.
1. Pricing
Plans are priced per workspace per month by the number of projects included, with no limit on users or flats. The published price includes GST at the applicable rate, shown separately on the invoice. An extra project beyond the plan, once approved, is billed monthly with the subscription.
The price you agree to is recorded on your subscription. If we change our published prices, your price stays the same until you change plan.
2. Payment
Payments are made through Razorpay. A payment counts only once Razorpay confirms it to our servers. We do not receive or store card numbers, UPI PINs or bank credentials.
Each successful payment produces a tax invoice, available in Subscription & Billing.
3. Renewal
Subscriptions do not renew automatically. You can renew from 15 days before the period ends; early renewal adds the new period after the current one, so no paid days are lost. We email the owner 7 days before the period ends.
4. Adding users
You can add as many users as you need at no extra charge. There are no seats to buy.
5. Changing your billing cycle
Changes between monthly and annual billing take effect at your next renewal.
6. Late payment and suspension
We email a reminder on each of the last 5 days of a period. If it ends without renewal, your team keeps access for a 2-day grace period. After that, the workspace is suspended: employees cannot sign in, but the owner can sign in and renew on any plan. Paying restores access immediately.
If the subscription is not renewed within 30 days of the period ending, the workspace and its data are deleted. We email a warning 7 days and 1 day before.
7. Contact
Billing questions: support@handgnextgenpvtltd.com, or raise a request from Help & support in your workspace.