Cancellation and Refund Policy

1. Cancelling

The owner can choose “Cancel at period end” in Subscription & Billing. Access continues until the end of the paid period and can be resumed any time before then. At period end, the subscription expires and the workspace is closed; data is kept as described in the Privacy Policy.

2. Rejected registrations

If we cannot approve a registration after you have paid, we refund the amount received. [Refund timeline to be confirmed.]

3. Other refunds

[Refund eligibility for cancellations within an active period, duplicate payments and service failures to be decided by H&G NextGen Private Limited and reviewed by counsel.]

Approved refunds are issued to the original payment method through Razorpay and recorded against the payment in our system.

4. How to request

Email support@handgnextgenpvtltd.com, or raise a request from Help & support in your workspace, with your invoice number and the reason. We will acknowledge the request within [x] working days.